Returns & Exchanges
We want you to love every bite of your gourmies, but due to the perishable nature of our sweets, we can only accept returns on unopened and sealed items within 14 days of delivery. If your order arrives damaged or incorrect, please reach out so we can make it right.
Check Eligibility
Ensure your candy pouches are unopened, still sealed in their original packaging, and within the 14-day return window.
Contact the Team
Email our customer sweetness experts with your order number and a photo of the items you wish to return or any damage encountered.
Pack Your Sweets
Securely package the items in their original box to prevent any damage during transit back to our warehouse.
Receive Your Refund
Once our team inspects the returned treats, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing